PROJECT INITIATIVES AND ACTIVATIONS UPDATES
Activations Initiatives Activations Handling
  1. Additional Acceptable PO
    • Bank Statement
    • Insurance SOA
    • Radius SOA
  1. Validate POB presented
  2. Proceed activation
  3. HPA - Plan 1990 4 boxes
  4. No need to create Sup approval ticket
  1. Electric Bill - does not meet required amount for the desired plan
  2. POB - not under subscriber's name
  3. POB - not latest
  1. Validate POB presented
  2. Proceed activation
  3. HPA - Plan Avail
  4. No need to create Sup approval ticket
  1. Electric Bill - Disconnection Notice
  1. Validate POB presented
  2. Proceed activation
  3. HPA - Based on Financial Matrix
  4. No need to create Sup approval ticket
  1. POB - Payment Receipt
  1. Validate POB presented
  2. Proceed activation
  3. E-bill required
  4. HPA - Based on Financial Matrix
  5. No need to create Sup approval ticket
  1. POID - No Signature
  1. Validate POID presented & signatory
  2. Proceed activation once approved
  3. No need to create Sup approval ticket
  1. Disapproval Codes
    • DXB - Tampered POB
    • DXI - Tampered POID
    • DXH - Installed in different house
    • DXF - Fraud Call
    • DXA - Previously Disapproved Account
PLDT 3Play / Cignal Over Fiber Lock-In Period & PTF
PLAN CONTRACT VALIDITY
Plan 129 36 months
Plan 100 24 months
Plan 520 & up 24 months

PTF rule for PLDT subscribers: Php 2,500 fixed fee for disconnections within lock-in period.

Telesales Account
  • TELESALES in Source field is no longer mandatory
Unsuccessful call out
  1. INVALID in Type field is no longer mandatory
  2. Unsuccessful attempts - 3rd day
      3. Status : Closed
      Priority : Medium
      Classification : Request
      Service : Activation
      Category : Process for Activation
      Assigned To : Assigned to Requesting TP
      Type : Invalid
      1st party call out : Unsuccessful call out
  3. If application is CANCELLED
      4. Status : Closed
      Priority : Medium
      Classification : Request
      Service : Activation
      Category : Process for Activation
      Assigned To : Concerned TP
      Type : Leave blank
      Resolution : Reason for cancellation/hold
      Source : if the ticket request is from the following then modify if not stated:
      1. Telesales: Telesales
      2. In-Line Store: In-Line Store
Call out Notes
  1. Called Number - no need to indicate contact number if number called is available in SMS and based on SAF
  2. Items Discussed - unnecessary to indicate the plan and number of boxes if indicated in SAF (will put notes all discrepancies between SAF and call out)
  3. Email address, Address (Billing & Installation) - no need to indicate if written in SAF / if during call out there are discrepancies - AO will indicate based on SAF and put necessary details in SMS field accurately.
Activation Notes
  1. Plan Avail, Number of Boxes and Promotion are no longer mandatory
  2. HPA and Ticket Number will retain