PLDT 3Play / Cignal Over Fiber Lock-In Period & PTF
PLAN | CONTRACT VALIDITY |
Plan 129 | 36 months |
Plan 100 | 24 months |
Plan 520 & up | 24 months |
PTF rule for PLDT subscribers: Php 2,500 fixed fee for disconnections within lock-in period.
Telesales Account
- TELESALES in Source field is no longer mandatory
Unsuccessful call out
- INVALID in Type field is no longer mandatory
- Unsuccessful attempts - 3rd day
Status : |
Closed |
Priority : |
Medium |
Classification : |
Request |
Service : |
Activation |
Category : |
Process for Activation |
Assigned To : |
Assigned to Requesting TP |
Type : |
Invalid |
1st party call out : |
Unsuccessful call out |
- If application is CANCELLED
Status : |
Closed |
Priority : |
Medium |
Classification : |
Request |
Service : |
Activation |
Category : |
Process for Activation |
Assigned To : |
Concerned TP |
Type : |
Leave blank |
Resolution : |
Reason for cancellation/hold |
Source : |
if the ticket request is from the following then modify if not stated:
- Telesales: Telesales
- In-Line Store: In-Line Store
|
Call out Notes
- Called Number - no need to indicate contact number if number called is available in SMS and based on SAF
- Items Discussed - unnecessary to indicate the plan and number of boxes if indicated in SAF (will put notes all discrepancies between SAF and call out)
- Email address, Address (Billing & Installation) - no need to indicate if written in SAF / if during call out there are discrepancies - AO will indicate based on SAF and put necessary details in SMS field accurately.
Activation Notes
- Plan Avail, Number of Boxes and Promotion are no longer mandatory
- HPA and Ticket Number will retain